We will repair for free any damage or issue that can be repaired in a reasonable way. This can be patching a hole or tear in a backpack or tent, mending a tear in a mesh pocket, strengthening a seam, fixing loose threads or seams that come undone, re-sealing worn-out taped seams of a backpack etc. We just ask to cover shipping costs. From some selected countries (most of the EU), we can offer to ship through our courier to reduce costs.
If the issue requires a complex repair, like changing the zipper of your tent, installing a new tent floor or similar, we will be happy to assist you at a reasonable cost.
Please note that there may be some issues that we are not able to fix. Please read below.