After all the places and adventures you have been through with your Bonfus gear, wear and tear will eventually start to show.
We are here to help increase the lifespan of the products, so that you don’t need to say farewell just yet.
We are committed to help you fix for free all that can be fixed in a reasonable way. We just ask you to cover shipping. Complex repairs can be done for a reasonable cost.
Repairing and extending product life is great for the planet.
We strive to make the repair service as fast as possible, shipping within 3 weeks of receipt.
1.
Contact Us
Contact us using the form below.
Please give us as much information and details as possible, so we can assess the case and plan for the best way to fix the issue!
2.
Ship the gear to us
Ship the gear to us. We will let you get in touch with you after we receive your message and will let you know where to ship the gear, depending on your location. We just ask you to cover shipment costs. From some selected countries (most of the EU), we can offer to ship through our courier to reduce costs.
3.
Sit back and relax
Our team will be at work fixing your gear. If there is anything we need from you, we will get in touch.
4.
We ship the gear back to you
The gear will be shipped back to the address you specified in the contact form.
We will repair for free any damage or issue that can be repaired in a reasonable way. This can be patching a hole or tear in a backpack or tent, mending a tear in a mesh pocket, strengthening a seam, fixing loose threads or seams that come undone, re-sealing worn-out taped seams of a backpack etc. We just ask to cover shipping costs. From some selected countries (most of the EU), we can offer to ship through our courier to reduce costs.
If the issue requires a complex repair, like changing the zipper of your tent, installing a new tent floor or similar, we will be happy to assist you at a reasonable cost.
Please note that there may be some issues that we are not able to fix. Please read below.
We try to repair everything possible, but there are some things that we cannot fix.
This are for example removing stains, burned fabrics, some types of delamination, gear consistently damaged beyond repair, excessive amounts of tears especially in mesh pockets etc.
We will let you know if your case is beyond repair when replying to your repair contact form.
Generally it depends on the type of issue we are repairing. For smaller holes or tears in tent or pack fabrics, this can usually be patched without being too noticeable from the outside.
Other things might require types of repair that will be visible.
Please be aware that the item might not look like new after repair. But it is ok. What matters is to have a functional long lasting product that will serve you well in the mountains.
We will repair your product where that is most convenient based on your location. We are able to fix gear both in the EU (Italy) and in Mexico.
We will let you know where to ship the product when answering to your repair contact form.
We strive to make the repair service as fast as possible, shipping within 3 weeks of receipt.
