Through our EU store we are currently shipping only to the European Union. Not living in the EU, but still want to purchase one of our products? Please contact us!
All orders to the European Union will be shipped directly from our base in Monza, Italy. Therefore customers of the European Union will not have to pay customs fees and taxes.
Price for shipment will be automatically calculated at check out before proceed with the payment. Orders will be processed in 2-3 working days after receipt of payment and delivery times will depend on the option chosen at check out. Sometimes conditions outside our control, depending for example on final destination and period of the year, can cause delays. Please be patient!
Larger orders will be sent as parcels, while smaller orders will be sent as envelopes.
Once the order is shipped, you will get a confirmation email with the tracking number. Smaller orders sent as envelopes cannot be tracked.
For shipments outside the EU, customers are responsible for all extra charges ( such as import fees and taxes), if any. We suggest you to check it directly with your local authorities. Please be aware that if you refuse a package that has been received by customs because you were not willing to pay any eventual fees, we will refund you the cost of the product after charging you for any additional cost required to return the package to us, plus an additional restocking fee of 20€ / 200NOK.
Due to new post-Brexit regulations, customers in the UK may only place orders with a total value (excluding shipping and VAT) of 170€ or more. Orders placed with a value below this threshold will be cancelled and refunded. If you have any questions regarding this, feel free to contact us and we will be happy to clarify further.
Don’t worry! Bonfus products are fully guaranteed for 2 year, from the date the goods are received, against material defects and workmanship failure.
Our warranty will not cover products that have been modified and does not cover normal wear and tear. Our products are designed and developed by outdoor enthusiasts like you who care about the quality and reliability of the gear you use. We will stand behind every single product we make, to be sure to make the process as smooth and simple as possible.
REPAIR AND REPLACEMENT
Do you love your Bonfus product and are ready to replace it after many adventures? Contact us and we can figure out a discount for you!
We produce ourselves the products we provide you. This mean we can take full control of the manufacturing process and directly check everything we make. But we are not perfect, and mistakes can happen! Should any of our products show signs of material defects of workmanship errors, we will be happy to replace it (of course free of charge!).
When it comes to damages caused by usage and normal wear and tare, unfortunately nothing lasts forever. We will gladly assist you in repairing your product. If you want to replace a product after it has ended its usable lifecycle, contact us and we can figure out a discount for you!
RETURNS AND REFUND
Customers can return their order within 14 days after receiving it for a full refund.
We do not accept returns and refunds for custom or made-to-order products, unless the product has defects covered by our warranty.
The returned goods should be in an intact original packaging, or in another packaging of comparable quality. The goods should be unused, without dirt, marks or damages of any sort and with all original labels intact.
Customers are responsible for arranging the return and covering shipment costs.
When we receive a returned item, we will inspect it and send a confirmation email to give further information about your return. If the above mentioned conditions are respected, the refund will be automatically made. Customers are responsible for any currency conversion fees they may have through their banks. If the received goods do not meet the aforementioned criterias, Bonfus can, at its discretion and depending on the state of the returned goods, offer partial refund, or alternatively ship the product back at customers expenses.
Please contact us before sending a package so that we can know what is the issue. We may have an easy solution that doesn’t involve sending in your gear.
For returns of orders within the EU, please use the following address:
Via Don L. Sturzo 9